Its the Weekend!

I have been wondering all day what I should put up on the ol' blog.  I missed an update for yesterday because Mr. Coles and I decided we would become bin movers for a day. There was lots of anxiety in the air as neither one of us had ever moved a bin. The nervous thoughts of will the bin dollys work?, will the bin tip over?, will we be able to pull it?, is the wind going to pick up? and how long will this take us? preoccupied our thoughts the night before the big bin move. All said and done, it went off pretty good. We had them moved and set up in their new spots by noon. Thanks a bunch to Matt Stanford for providing some expertise from moving a bin 10 years ago!  We actually spent more time going from store to store trying to find the proper supplies to try and anchor these suckers down. Luckily we had some excellent customer service at Lethbridge Fasteners.

As I typed the last paragraph I came up with what I wanted to comment on today. Customer Service. As many of us have probably noticed, customer service is on a steady decline over the last number of years. It is something that is particularly disturbing to me because I think some companies don't really care about their customer service. They all say they do but in all reality its all about sales or the bottom line. The larger the company, it seems, the lower the quality of customer service. The big companies can afford to have a few more poor customer service events than smaller ones.

I don't know about a lot of you but I make a lot of my decisions based on customer service. I will not judge any place until I have experienced it at least once. I don't really rely on other peoples recommendations too much because everyone has different tastes in terms of what they would like in a customer service event. I have no problems one way or another letting people know whether my experience at Company X was good or bad. For example, if my wife and I go out for a nice dinner somewhere and we get treated like we are the only customers in the restaurant (even though the place is packed). I will be the one to make sure I mention my excellent experience at restaurant X to as many people as I can. That same can be said if it is a bad experience.

I think there needs to be a shift back to focusing on the customer service experience and how important it is.

Just a few of the random thoughts inside of the brain at the end of a day on a friday afternoon.

Have a safe and happy Halloween!